Privacy Policy

Our Commitment to Your Privacy

At PrimeBranch Alameda Tree Service, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

This policy applies to information collected through our website at www.alamedatreeservices.com, phone calls, emails, and in-person interactions when you use our tree care services.

Information We Collect

Information You Provide to Us

When you contact us for a quote or schedule services, we collect information you voluntarily provide, including:

• Your name, phone number, and email address
• Your property address where services will be performed
• Details about the tree services you need
• Payment information when you hire us for services
• Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• Your IP address and browser type
• Pages you visit on our website and how long you stay
• The website that referred you to us
• Your device type and operating system

This information helps us understand how visitors use our website and improve your experience.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide tree care services and respond to your service requests
• To communicate with you about appointments, quotes, and services
• To send you invoices and process payments
• To improve our website and customer service
• To send you information about our services if you have opted in
• To comply with legal obligations and protect our business interests

We will never sell your personal information to third parties. We only share your information as described in this policy or with your consent.

How We Share Your Information

We may share your information with third parties in the following limited circumstances:

Service Providers

We work with trusted third-party companies that help us operate our business, such as payment processors, scheduling software, and website hosting providers. These companies only have access to the information needed to perform their services and are required to keep your information confidential.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If our business is sold or merged with another company, your information may be transferred to the new owners so they can continue to provide services to you.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We do not use cookies to track you across other websites or for targeted advertising purposes.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes using secure servers, encryption for payment information, and limiting employee access to your data.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

How Long We Keep Your Information

We retain your personal information for as long as necessary to provide services to you and fulfill the purposes described in this policy. This typically means we keep your information while you are an active customer and for a reasonable period afterward for business records and legal purposes.

If you request that we delete your information, we will do so unless we are required to keep it for legal or legitimate business reasons.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to access the personal information we have about you
• The right to request that we correct inaccurate information
• The right to request that we delete your information
• The right to opt out of marketing communications
• The right to request a copy of your information in a portable format

To exercise any of these rights, please contact us at hello@alamedatreeservices.com or call (341) 225-0169. We will respond to your request within a reasonable timeframe as required by law.

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information. You have the right to know what personal information we collect, use, and share, and you can request that we delete your information.

We do not sell your personal information to third parties. If you would like to exercise your CCPA rights, please contact us using the information below.

Third-Party Links

Our website may contain links to other websites, such as our social media pages or partner services. This Privacy Policy only applies to our website. We are not responsible for the privacy practices of other websites, and we encourage you to review their privacy policies before providing them with your information.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

If we make significant changes that affect how we use your personal information, we will notify you by email or by posting a notice on our website.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: